Create child Cases to model work that different parties perform, work that follows different reporting options, work that follows different reporting...

Developing new applications from the ground up can be an overwhelming task for any organization and developer. Every application should adhere to an...

Pega Platform™ generates application code in the background by using Rules that describe how the application functions. In App Studio, Rules are...

Create data objects to model the attributes of an entity and establish a common context for a group of fields. Create a data relationship in a Case...

Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

Learn how to create personas and channel contexts in Customer Decision Hub, and how to use them for next-best-action testing. Explore the reasons...

Next-Best-Action Designer provides a guided and intuitive UI to bootstrap your application development with proven best practices that generate the...

Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...

You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify...