Gain an overview of Pega Robotic Process Automation. Identify ideal use cases for the technology and differentiate between attended and unattended...

Learn about the key concepts and best practices for configuring Patient 360, including setting the categories for tracking social determinants of...

In a DCO session, GoGoRoad stakeholders said that they want to ensure that only one Assistance Request Case is processed for each customer incident...

GoGoRoad wants to assure customers that their assistance requests can be cancelled at any time. Not only does the cancel request functionality provide...

In a Directly Capture Objectives (DCO) session, a GoGoRoad SME explained that they did not always require customers to be enrolled in their membership...

During DCO sessions with GoGoRoad stakeholders, it has become apparent that consistent messaging and timely communication are two of the biggest...

When customers request roadside assistance, a Manager manually validates whether the customer is enrolled in roadside assistance coverage. To improve...

The Microjourney® for a GoGoRoad customer includes initiating the request for service, receiving the service, and for certain membership status...

GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across service...