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Pega Customer Decision Hub Foundation

Pega NLP Essentials

Pega Process AI Essentials

Preparation for 1:1 Customer Engagement Implementation

PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

  • ミッション

    PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

    5 チャレンジ

    1時間 30 分

    Pega Customer Decision Hub '24.1 Visible to: All users
  • Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™ 

      Discover how Pega Customer Decision Hub™ solves business problems...

    Applying NLP for Case classification

    • モジュール

      Applying NLP for Case classification

      1 トピック

      10 分

      Pega Platform '24.1 Visible to: All users
    • Pega Process AI™ utilizes Natural Language Processing to automatically categorize and route claims based on customer descriptions, eliminating delays...

    Configuring chat queues and routing

    • モジュール

      Configuring chat queues and routing

      5 トピック

      40 分

      Visible to: All users
    • You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...

    Configuring Digital Messaging Manager

    MLOps

    Next best action and customer interactions

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