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Adding a duplicate Case search for BAs
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チャレンジ
Adding a duplicate Case search for BAs
4 タスク
15 分
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In a DCO session, GoGoRoad stakeholders said that they want to ensure that only one Assistance Request Case is processed for each customer incident...
Adding optional actions to a workflow for BAs
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チャレンジ
Adding optional actions to a workflow for BAs
2 タスク
10 分
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GoGoRoad wants to assure customers that their assistance requests can be cancelled at any time. Not only does the cancel request functionality provide...
Manipulating application data for BAs
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チャレンジ
Manipulating application data for BAs
2 タスク
20 分
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In the last DCO session, the GoGoRoad stakeholders identified two new business requirements:
- Before a Service Case is resolved, the system must copy...
Designing a Case Life Cycle for BAs
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チャレンジ
Designing a Case Life Cycle for BAs
8 タスク
40 分
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GoGoRoad is growing. The company wants to transform its manual business process by creating a Pega Platform™ application that is driven by workflow...
Validating data against business logic for BAs
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チャレンジ
Validating data against business logic for BAs
1 タスク
10 分
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With GoGoRoad, customers with standard coverage use a credit card to pay for services performed by a service provider. To ensure that credit card...
Creating a data object for BAs
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チャレンジ
Creating a data object for BAs
4 タスク
30 分
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One of the most important elements of a Pega application is the Data Model. After Directly Capturing Objectives (DCO) sessions with several GoGoRoad...
Creating Insights for BAs
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チャレンジ
Creating Insights for BAs
2 タスク
25 分
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GoGoRoad stakeholders would like to know the number of Assistance Request Cases that have been requested over the past 30 days. The stakeholders...
Creating Personas and Channels for BAs
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チャレンジ
Creating Personas and Channels for BAs
4 タスク
20 分
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GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across service...
Configuring Primary Fields for BAs
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チャレンジ
Configuring Primary Fields for BAs
4 タスク
10 分
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During Directly Capture Objectives (DCO) conversations, business stakeholders revealed that GoGoRoad's CSRs waste valuable time searching for basic...
Sizing a project in App Studio for BAs
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チャレンジ
Sizing a project in App Studio for BAs
1 タスク
20 分
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With the prototype for the GoGoRoad application and Assistance Request Case Type complete, stakeholders have requested a revised estimate of the...