During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Use Branches that enable parallel development work in an isolated Ruleset without impacting other development teams.

U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...

You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...

Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...

The Human Resources (HR) department requests the ability to update Rules that describe department and company policies in the HRApps application. Add...

The business wants to ensure that all customer service representative verify the identity of a customer at the start of an interaction. You have been...

As a customer service app administrator, you must create a new tab to display the transaction history and statement for a contact in a separate tab.

U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...