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Attaching PDF files to a case
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チャレンジ
Attaching PDF files to a case
2 タスク
10 分
Pega Platform 8.8 -
InsCorp wants to ensure that customers receive an email with a receipt of services, including a breakdown of the services provided. Add two...
Configuring a coaching tip
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チャレンジ
Configuring a coaching tip
2 タスク
15 分
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You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...
Configuring a common phrase
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チャレンジ
Configuring a common phrase
2 タスク
15 分
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Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...
Configuring business conditions
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チャレンジ
Configuring business conditions
2 タスク
5 分
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U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...
Customizing the user interface for agents
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チャレンジ
Customizing the user interface for agents
2 タスク
15 分
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You have been asked to make the following changes to the Pega Customer Service user interface, which is displayed when customer service representative...
Designing a mobile app experience
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チャレンジ
Designing a mobile app experience
4 タスク
15 分
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GoGoRoad wants to allow customers to create an assistance request Case from their mobile device. Customize the User mobile app Channel to design a...
Importing customer data from a CSV
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チャレンジ
Importing customer data from a CSV
2 タスク
10 分
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U+ Bank wants to improve the experience of its customers with predictive and adaptive analytical models that drive personalized decisions. Following...
Updating a dialog
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チャレンジ
Updating a dialog
1 タスク
15 分
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U+ Bank wants their CSRs to be more formal when interacting with customers. You have been asked to update the dialog in the Address Change service...