Module

Creating and managing teams of users

Archived

3 Topics

25 mins

Visible to: All users

Beginner

Pega Platform 8.6

Case Management

English

Work groups and work queues allow cross-functional teams of users to work from a shared pool of assignments and improve process efficiency.

After completing this module, you should be able to:

Identify the role of a work group in assigning and managing work

Specify a work queue to assign and manage work for a work group

Create work groups and work queues within a Pega application

System Architect v3

Teams of users

10 mins

Creating a team

5 mins

Adding work queues to a team

5 mins

Module Quiz

5 mins