Routing Assignments to users

Assign responsibility for completing a task to one or more users. Routing increases business efficiency by ensuring that the most appropriate users complete specific assignments. 

Beginner

Case Management

English

After completing this module, you should be able to:

Identify the value of assigning and routing tasks to users

Differentiate between a worklist and a work queue

Route tasks to one or more users

Practice what you learned in the following Challenge:

Routing work to users v4

Available in the following mission:

Introduction to Pega Platform v5

Topics

Routing work

15 mins

Module Quiz

10 mins