Routing Assignments to users

Assign responsibility for completing a task to one or more users. Routing increases business efficiency by ensuring that the most appropriate users complete specific assignments. 

Beginner

Case Management

Constellation

English

After completing this module, you should be able to:

Identify the value of assigning and routing tasks to users.

Differentiate between a worklist and a work queue.

Route tasks to one or more users.

Practice what you learned in the following Challenge:

Routing work to users v5

Available in the following missions:

Low-Code App Builder v5 Introduction to Pega Platform v6 Case Management Foundation v4

Topics

Routing work

15 mins

Module Quiz

10 mins