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Mission

Business Architect

15 Modules

20 Challenges

1 day 3 hrs 45 mins

Visible to: All users
Beginner Pega Platform '23 Low-Code App Development App Studio Pega Express Constellation Case Management Data Integration User Experience Reporting Security English

Begin your journey as a business architect with Pega Platform™ by learning the capabilities of App Studio to develop applications on Pega Platform that advance the digital transformation of organizations. Understand how Pega's Center-out business architecture underpins the Pega Express™ values and best practices for application development and delivery. Explore Constellation, Pega's new UI architecture for building enterprise applications using the latest open-source technologies.

The example applications and challenge environments in this mission use the Constellation architecture of Pega Platform™. For more information, see Constellation UI.

Infinity 23 is the latest minor release. For more information about the Pega Infinity product naming convention, see Pega software maintenance program.

Role of a Pega Business Architect

  • Module

    Role of a Pega Business Architect

    2 Topics

    30 mins

  • The Pega Business architect serves as a liaison between the business function and the technical development team to ensure that the Pega solution...

Pega positioning for Business Architects

  • Module

    Pega positioning for Business Architects

    6 Topics

    1 hr 35 mins

  • As a Pega Business Architect, having a good understanding of the foundational elements of Pega Platform™ capabilities enables you to guide your...

Pega Express overview for Business Architects

  • Module

    Pega Express overview for Business Architects

    6 Topics

    1 hr 30 mins

  • Pega Express™ is a light, design-focused delivery approach that combines the low-code experience of Pega Platform™, and the delivery values and best...

Examining the Case Type Backlog

  • Challenge

    Examining the Case Type Backlog

    11 Tasks

    30 mins

  • You just arrived on the GoGoRoad application development project as a Pega Business Architect. 

    GoGoRoad is a membership-based automotive service...

Case Life Cycle design for Business Architects

  • Module

    Case Life Cycle design for Business Architects

    6 Topics

    1 hr 15 mins

  • As a Pega Business Architect, understanding how you transform business process with Pega Platform™ applications begins with designing the Case Life...

Designing a Case Life Cycle for BAs

  • Challenge

    Designing a Case Life Cycle for BAs

    8 Tasks

    40 mins

  • GoGoRoad is growing. The company wants to transform its manual business process by creating a Pega Platform™ application that is driven by workflow...

Communicating with users for BAs

  • Challenge

    Communicating with users for BAs

    3 Tasks

    20 mins

  • During DCO sessions with GoGoRoad stakeholders, it has become apparent that consistent messaging and timely communication are two of the biggest...

Building a Data Model for Business Architects

  • Module

    Building a Data Model for Business Architects

    6 Topics

    1 hr 35 mins

  • As a Pega Business Architect, you play a central role in designing the Data Model that underpins the Case Life Cycle.   

    Learn how Pega applications...

Creating a data object for BAs

  • Challenge

    Creating a data object for BAs

    4 Tasks

    30 mins

  • One of the most important elements of a Pega application is the Data Model. After Directly Capturing Objectives (DCO) sessions with several GoGoRoad...

Creating data relationships for BAs

  • Challenge

    Creating data relationships for BAs

    2 Tasks

    10 mins

  • In a recent DCO session, GoGoRoad SMEs confirmed that all of the data objects created at the GoGoRoad application level will be required to capture...

Displaying data with Constellation for Business Architects

  • Module

    Displaying data with Constellation for Business Architects

    5 Topics

    1 hr 5 mins

  • As a Pega Business Architect, understanding the Pega Platform™ Constellation architecture enables you to quickly design and deliver consistent user...

Constructing Views in Constellation for BAs

  • Challenge

    Constructing Views in Constellation for BAs

    6 Tasks

    40 mins

  • For users to interact with the GoGoRoad application, a user interface (UI) must be created. Highlighting the advantages of Constellation during both...

Configuring Primary Fields for BAs

  • Challenge

    Configuring Primary Fields for BAs

    4 Tasks

    10 mins

  • During Directly Capture Objectives (DCO) conversations, business stakeholders revealed that GoGoRoad's CSRs waste valuable time searching for basic...

Assigning and completing work for Business Architects

  • Module

    Assigning and completing work for Business Architects

    4 Topics

    1 hr

  • As a Pega Business Architect, understanding the Pega Platform™ features that transform workflows by automating the process of assigning and completing...

Approving work for BAs

  • Challenge

    Approving work for BAs

    5 Tasks

    20 mins

  • In a Directly Capture Objectives (DCO) session, a GoGoRoad SME explained that they did not always require customers to be enrolled in their membership...

Routing work to users for BAs

  • Challenge

    Routing work to users for BAs

    2 Tasks

    15 mins

  • In a DCO session, GoGoRoad stakeholders confirmed that assignments related to assistance requests often get lost in the handoff between different...

Establishing Service-Level Agreements for BAs

  • Challenge

    Establishing Service-Level Agreements for BAs

    1 Task

    15 mins

  • In a DCO session, GoGoRoad stakeholders stressed the importance of completing Assignments under tight deadlines as a driver of customer satisfaction...

Controlling Case workflow for Business Architects

  • Module

    Controlling Case workflow for Business Architects

    6 Topics

    1 hr 25 mins

  • As a Pega Business Architect, understanding Pega's out-of-the-box features for controlling the workflow allows you to design for multiple pathways...

Controlling the workflow based on a business context for BAs

  • Challenge

    Controlling the workflow based on a business context for BAs

    2 Tasks

    15 mins

  • When customers request roadside assistance, a Manager manually validates whether the customer is enrolled in roadside assistance coverage. To improve...

Skipping a Process based on a business context for BAs

  • Challenge

    Skipping a Process based on a business context for BAs

    2 Tasks

    10 mins

  • Payments for roadside assistance requests are covered for customers who have opted for the higher Gold coverage level. Customers with the Gold...

Adding optional actions to a workflow for BAs

  • Challenge

    Adding optional actions to a workflow for BAs

    2 Tasks

    10 mins

  • GoGoRoad wants to assure customers that their assistance requests can be cancelled at any time. Not only does the cancel request functionality provide...

Managing Case relationships for the Business Architect

  • Module

    Managing Case relationships for the Business Architect

    3 Topics

    40 mins

  • As a Pega Business Architect, understanding Case relationships enables you to design Pega Platform™ solutions that solve complex business processes...

Adding a duplicate Case search for BAs

  • Challenge

    Adding a duplicate Case search for BAs

    4 Tasks

    15 mins

  • In a DCO session, GoGoRoad stakeholders said that they want to ensure that only one Assistance Request Case is processed for each customer incident...

Creating a child Case for BAs

  • Challenge

    Creating a child Case for BAs

    8 Tasks

    30 mins

  • The Microjourney® for a GoGoRoad customer includes initiating the request for service, receiving the service, and for certain membership status...

Managing data values for Business Architects

  • Module

    Managing data values for Business Architects

    5 Topics

    1 hr 15 mins

  • As a Pega Business Architect, understanding Pega's features for managing data integrity and accuracy throughout the Case Life Cycle is essential for...

Validating data against business logic for BAs

  • Challenge

    Validating data against business logic for BAs

    1 Task

    10 mins

  • With GoGoRoad, customers with standard coverage use a credit card to pay for services performed by a service provider. To ensure that credit card...

Manipulating application data for BAs

  • Challenge

    Manipulating application data for BAs

    2 Tasks

    20 mins

  • In the last DCO session, the GoGoRoad stakeholders identified two new business requirements:

    • Before a Service Case is resolved, the system must copy...

Managing application access for Business Architects

  • Module

    Managing application access for Business Architects

    2 Topics

    30 mins

  • User management is fundamental to the successful implementation of a Pega Platform™ application.   

    As a Pega Business Architect, in order to...

Customizing the user interface for Business Architects

  • Module

    Customizing the user interface for Business Architects

    3 Topics

    30 mins

  • As a Pega Business Architect, you need to understand the Pega Platform™ features that allow you to tailor the user experience based on channel and...

Creating Personas and Channels for BAs

  • Challenge

    Creating Personas and Channels for BAs

    4 Tasks

    20 mins

  • GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across service...

Evaluating application data with Insights for Business Architects

  • Module

    Evaluating application data with Insights for Business Architects

    1 Topic

    20 mins

  • As a Pega Business Architect, you understand that all organizations need to analyze their operations to understand the performance of their teams and...

Creating Insights for BAs

  • Challenge

    Creating Insights for BAs

    2 Tasks

    25 mins

  • GoGoRoad stakeholders would like to know the number of  Assistance Request Cases that have been requested over the past 30 days. The stakeholders...

Application deployment for Business Architects

  • Module

    Application deployment for Business Architects

    2 Topics

    35 mins

  • Pega Platform™ uses DevOps best practices such as continuous integration and delivery to quickly move application changes from development through...

Pega tools that support Scrum for Business Architects

  • Module

    Pega tools that support Scrum for Business Architects

    6 Topics

    1 hr 45 mins

  • Pega Platform™ supports collaboration between the business and IT teams by providing an extensive set of tools within Pega that support the Agile...

Sizing a project in App Studio for BAs

  • Challenge

    Sizing a project in App Studio for BAs

    1 Task

    20 mins

  • With the prototype for the GoGoRoad application and Assistance Request Case Type complete, stakeholders have requested a revised estimate of the...

mission badge: Business Architect

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