Routing Assignments to users

Assign responsibility for completing a Task to one or more users. Routing increases business efficiency by ensuring that the most appropriate users complete specific Assignments.

Beginner

Case Management

Constellation

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Identify the value of assigning and routing Tasks to users.

Differentiate between a Worklist and a Work Queue.

Route Tasks to one or more users.

Pratique o que aprendeu no seguinte Desafio:

Routing work to users v6

Disponível nas seguintes missões:

Low-Code App Builder v6 Introduction to Pega Platform v7 Case Management Foundation v5

Tópicos

Routing work

15 min

Quiz do módulo

10 min