Low-Code App Builder

Pega Platform™ provides an application development environment where Citizen Developers and System Architects alike create digital solutions to...

This module provides an overview of the Pega Platform™ Constellation design system and explains the tools and concepts that are used to create a...

Learn how Case Types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a Case Type as a series of Steps...

The mayor of MyTown wants to increase resident engagement and improve the town’s responsiveness to issues raised by residents.

To achieve this goal...

Capture and present data in your application to provide the information that is necessary to complete work. Configure relationships among data types...

When creating an application, consider the Data Model. The Data Model defines how users store and retrieve the data in your application. In the MyTown...

Define fields to capture user input and present data to users. Add fields to Views to define and tailor the user interface (UI) for each Step of the...

Now that the Stages, Steps, and data objects for the MyTown 311 Service Request Case Life Cycle are configured, the Mayor and the Services coordinator...

Learn about low-code modular development in Pega Constellation by authoring your applications with Views, templates, and widgets. Discover the...

The Mayor and Services Coordinator requested a single View to track updates while running Service Cases. The Services Coordinator requested a History...

Create data objects to model the attributes of an entity and establish a common context for a group of fields. Create a data relationship in a Case...

The Mayor of MyTown asks you, the town project manager, to enable residents to report problems they encounter on line so that the necessary work can...

Guide users through the Case Life Cycle by identifying the current Case Status and adding instructions to enable users to complete assigned Tasks.

After reviewing the progress on the service request Case development, the MyTown Mayor and the Services Coordinator see additional areas for...

Assign responsibility for completing a Task to one or more users. Routing increases business efficiency by ensuring that the most appropriate users...

Specific members of the city government perform Assignments on service request Cases. The services coordinator identifies three Assignments that must...

To enhance business reliability and accountability, configure an approval process that allows users to approve or reject tasks within the workflow.

The MyTown services coordinator wants to review all the repairs performed as a result of a resident service request. If the repair is satisfactory...

Set goals and deadlines on Steps, Processes, Stages, and entire Cases to enforce the timely completion of work.

You are developing an application MyTown311 to capture and manage requests for city services. Ensure that service request repairs are scheduled...

Organizations depend on timely communication to establish a shared understanding of transactions or Assignments. Generate and send automated emails...

The mayor of MyTown wants users to receive email updates when the reported issue is resolved.