Module

User guidance

2 Tópicos

15 min

Visível para: All users

Applies to: Pega Platform '23

Guide users through the Case Life Cycle by identifying the current Case Status and adding instructions to enable users to complete assigned Tasks.

Beginner

Case Management

Constellation

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Identify the role of Case Status in Case processing.

Identify when Case Status changes occur during Case processing.

Identify the role of instructions in assigning Tasks to users.

Add instructions to an assigned Task.

Setting Case Status v6

Low-Code App Builder v6

Case Management Foundation v5

Case Status

5 min

Assignment instructions

5 min

Quiz do módulo

5 min

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