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AI for 1:1 Customer Engagement
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Mission
AI for 1:1 Customer Engagement
9 Módulos
15 Desafios
11 h 25 min
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Familiarize yourself with the one-to-one customer engagement paradigm and discover how Pega omni-channel AI delivers the right action during every...
Data Scientist
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Mission
Data Scientist
3 Missões
16 h 55 min
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Gain a greater understanding of the key features, capabilities, and benefits of Prediction Studio. Prediction Studio is the dedicated workspace for...
Pega Customer Decision Hub Foundation
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Mission
Pega Customer Decision Hub Foundation
5 Módulos
5 Desafios
4 h
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Learn about the business problems Pega Customer Decision Hub™ can solve and discover how Pega's omni-channel artificial intelligence (AI) delivers the...
Pega NLP Essentials
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Mission
Pega NLP Essentials
3 Módulos
4 Desafios
2 h 25 min
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Better understand the key features and benefits of Pega Natural Language Processing (NLP). Use Pega NLP to analyze and extract meaningful information...
Pega Process AI Essentials
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Mission
Pega Process AI Essentials
4 Módulos
3 Desafios
2 h 25 min
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In recent years, artificial intelligence (AI) has proven to generate significant business value for organizations that use AI to improve their...
Adaptive analytics overview
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Module
Adaptive analytics overview
4 Tópicos
35 min
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Pega Adaptive Decision Manager (ADM) is a component that allows you to build self-learning adaptive models that continuously improve predictions. ADM...
Adaptive models
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Module
Adaptive models
4 Tópicos
50 min
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Online, adaptive models are crucial to next-best-action decision strategies in Pega Customer Decision Hub™. Adaptive Decision Manager is a key...
Applying NLP for Case classification
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Module
Applying NLP for Case classification
1 Tópico
10 min
Pega Platform '24.1 -
Pega Process AI™ utilizes Natural Language Processing to automatically categorize and route claims based on customer descriptions, eliminating delays...
Creating parameterized predictors
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Module
Creating parameterized predictors
1 Tópico
15 min
Pega Customer Decision Hub 8.6 -
Learn how to improve the predictive power of your adaptive models by creating parameterized predictors. Input fields that are not directly available...
Creating predictions
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Module
Creating predictions
5 Tópicos
45 min
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Predicting customer churn is a crucial challenge, as losing customers can significantly impact profitability. To address this requirement, you can use...