Continue learning about case management using Pega Platform™.

Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

CSRs receive...

Developing automations for use in a Citrix environment is a necessary function for many clients. Developing for Citrix means you need to understand...

Pega Platform™ provides the ability to include single and cascading approvals when designing case types. You learn how to convert a single approval to...

Pega Robot Manager uses Auto-balancing to monitor and move robots between work groups dynamically. Automatic workload balancing reduces the number of...

Developers must determine how an implemented Citrix environment configuration can impact a robotic solution's development by recognizing design...

Model case approvals that require "dotted-line" approval, where an approving party is not part of the user's reporting hierarchy, such as contracts...

Decision tables and decision trees are fundamental to enforcing business decisions. Decision tables are a helpful approach when you must test the...

Learn how to configure the search duplicate cases feature to identify duplicate cases in the system. This feature allows users to decide which case is...