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Working in the Patient 360 profile
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Module
Working in the Patient 360 profile
8 Topics
1 hr 35 mins
Pega Care Management 8.7 -
Learn about the key concepts and best practices for configuring Patient 360, including setting the categories for tracking social determinants of...
Adding a duplicate Case search for BAs
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Challenge
Adding a duplicate Case search for BAs
4 Tasks
15 mins
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In a DCO session, GoGoRoad stakeholders said that they want to ensure that only one Assistance Request Case is processed for each customer incident...
Adding optional actions to a workflow for BAs
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Challenge
Adding optional actions to a workflow for BAs
2 Tasks
10 mins
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GoGoRoad wants to assure customers that their assistance requests can be cancelled at any time. Not only does the cancel request functionality provide...
Approving work for BAs
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Challenge
Approving work for BAs
5 Tasks
20 mins
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In a Directly Capture Objectives (DCO) session, a GoGoRoad SME explained that they did not always require customers to be enrolled in their membership...
Communicating with users for BAs
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Challenge
Communicating with users for BAs
3 Tasks
20 mins
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During DCO sessions with GoGoRoad stakeholders, it has become apparent that consistent messaging and timely communication are two of the biggest...
Controlling the workflow based on a business context for BAs
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Challenge
Controlling the workflow based on a business context for BAs
2 Tasks
15 mins
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When customers request roadside assistance, a Manager manually validates whether the customer is enrolled in roadside assistance coverage. To improve...
Creating a child Case for BAs
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Challenge
Creating a child Case for BAs
8 Tasks
30 mins
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The Microjourney® for a GoGoRoad customer includes initiating the request for service, receiving the service, and for certain membership status...
Creating Personas and Channels for BAs
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Challenge
Creating Personas and Channels for BAs
4 Tasks
20 mins
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GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across service...
Designing a Case Life Cycle for BAs
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Challenge
Designing a Case Life Cycle for BAs
8 Tasks
40 mins
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GoGoRoad is growing. The company wants to transform its manual business process by creating a Pega Platform™ application that is driven by workflow...
Establishing Service-Level Agreements for BAs
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Challenge
Establishing Service-Level Agreements for BAs
1 Task
15 mins
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In a DCO session, GoGoRoad stakeholders stressed the importance of completing Assignments under tight deadlines as a driver of customer satisfaction...