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Creating a data object for BAs
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Challenge
Creating a data object for BAs
4 Tasks
30 mins
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One of the most important elements of a Pega application is the Data Model. After Directly Capturing Objectives (DCO) sessions with several GoGoRoad...
Creating a fraud prediction
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Challenge
Creating a fraud prediction
3 Tasks
15 mins
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U+ Insurance routes incoming car insurance claims for straight-through processing when the amount of a claim is under a set limit. If the amount of...
Creating a new entity
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Challenge
Creating a new entity
5 Tasks
15 mins
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U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...
Creating data relationships for BAs
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Challenge
Creating data relationships for BAs
2 Tasks
10 mins
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In a recent DCO session, GoGoRoad SMEs confirmed that all of the data objects created at the GoGoRoad application level will be required to capture...
Creating Insights for BAs
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Challenge
Creating Insights for BAs
2 Tasks
25 mins
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GoGoRoad stakeholders would like to know the number of Assistance Request Cases that have been requested over the past 30 days. The stakeholders...
Creating new aggregates on streamable data
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Challenge
Creating new aggregates on streamable data
3 Tasks
20 mins
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U+ Bank uses Pega Customer Decision Hub™ to present personalized offers to customers on its website. The system architects set up the Customer Profile...
Creating Personas and Channels for BAs
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Challenge
Creating Personas and Channels for BAs
4 Tasks
20 mins
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GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across service...
Designing a Case Life Cycle for BAs
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Challenge
Designing a Case Life Cycle for BAs
8 Tasks
40 mins
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GoGoRoad is growing. The company wants to transform its manual business process by creating a Pega Platform™ application that is driven by workflow...
Enabling Pega Customer Decision Hub agents
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Challenge
Enabling Pega Customer Decision Hub agents
2 Tasks
5 mins
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The system architects have run the Pega Customer Decision Hub™ setup wizard and created the implementation application for U+ Bank. As a system...
Establishing Service-Level Agreements for BAs
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Challenge
Establishing Service-Level Agreements for BAs
1 Task
15 mins
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In a DCO session, GoGoRoad stakeholders stressed the importance of completing Assignments under tight deadlines as a driver of customer satisfaction...