Search
Business case for accessibility
-
Module
Business case for accessibility
3 Topics
35 mins
-
Building accessibility into your plan for the development of applications has a cost the same as all requirements. An organization must make choices...
Business conditions
-
Module
Business conditions
2 Topics
20 mins
-
Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...
Business use case: Cross-sell on the web extended
-
Module
Business use case: Cross-sell on the web extended
1 Topic
15 mins
-
Next-Best-Action Designer guides you through the creation of a Next-Best-Action strategy for your business. Learn about several use cases where hand...
Calculating fields using Decision tables
-
Module
Calculating fields using Decision tables
1 Topic
25 mins
-
In App Studio, Pega Platform™ allows you to calculate the value of a field using a Decision table. Decision tables are a helpful approach when you...
Call transfers
-
Module
Call transfers
2 Topics
15 mins
-
Learn about the different types of transfers available in Pega Call and how you can transfer a call from one agent to another in the Interaction...
Call treatment settings
-
Module
Call treatment settings
2 Topics
20 mins
Pega Customer Service '23 -
Settings for basic call behavior are saved in a call treatment, which determines how an incoming call is handled on the CSR’s desktop The call...
Capturing and presenting data
-
Module
Capturing and presenting data
3 Topics
45 mins
-
Define fields to capture user input and present data to users. Add fields to Views to define and tailor the user interface (UI) for each Step of the...
Cascading approvals
-
Module
Cascading approvals
1 Topic
20 mins
-
Model a series of approvals using cascading approvals in Pega Platform™. To receive approval from people on different levels of the organizational...
Case Life Cycle design for Business Architects
-
Module
Case Life Cycle design for Business Architects
6 Topics
1 hr 15 mins
-
As a Pega Business Architect, understanding how you transform business process with Pega Platform™ applications begins with designing the Case Life...
Case Management
-
Module
Case Management
11 Topics
1 hr 35 mins
-
Learn about Pega’s Case Management capability that allows you to create applications using a business process like interface.