Add Personas and Channel interfaces to an application and assign users to Personas based on how they interact with a Case.

User management is fundamental to the successful implementation of a Pega Platform™ application.   

As a Pega Business Architect, in order to...

As a Pega Business Architect, understanding Case relationships enables you to design Pega Platform™ solutions that solve complex business processes...

Learn how Pega Platform™ manages multiple users accessing the same Case and configure Case locking to avoid potential conflicts in production...

In this module, you learn about the following aspects of Deployment Manager:

• Using the privileges that control access to the features available on...

In the ever-evolving world of data-driven decisions, organizations aim to refine predictive models for optimal outcomes. This involves challenging...

In this module, you learn how to monitor deployments. You also learn about the pipeline reports and how can you use them to improve the performance of...

The omnichannel Pega AI delivers the right action at every customer touch by crunching millions of data points in real time.

Learn how you can use...

Pega Platform™ supports a three-level organizational structure. Learn how to use the Organization Chart and organization records to modify the...