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Preparing Customer Decision Hub for development

Presenting suggestions for agents

  • Module

    Presenting suggestions for agents

    4 Topics

    35 mins

    Visible to: All users
  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Adding a new property to an existing entity

Adding clickstream data to a customer profile

Assignment Overview

Configuring business conditions

Creating a new entity

Creating new aggregates on streamable data

Enabling Pega Customer Decision Hub agents

Exercise setup - Business Operations environment

  • Challenge

    Exercise setup - Business Operations environment

    1 Task

    15 mins

    Visible to: All users
  • In a typical implementation project, the system administrator is responsible for setting up the users and access groups and completing security checks...

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