During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Developers designate rules as relevant records to promote rule reuse by other developers. Leveraging relevant records helps developers build high...

Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...

Pega Platform™ uses a Rule resolution process and various Rule statuses to determine the most appropriate Rule instance to apply in a situation...

The Human Resources (HR) department has noticed that the open positions screen of the candidate case type has been loading the list of positions...

The Payroll Department at TGB reports that some employees enter an incorrect bank name when enrolling in direct deposit. The payroll department...

TGB sends an email to a candidate to extend an offer of employment. TGB company policy gives the candidate 72 hours to respond to the offer. However...

As a part of the onboarding process, TGB sends an email that provides the employment start date to each new employee and contractor. This email also...

You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...