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Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...

U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...

The business wants to ensure that all customer service representative verify the identity of a customer at the start of an interaction. You have been...

Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...

As a customer service app administrator, you must create a new tab to display the transaction history and statement for a contact in a separate tab.

U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...

Employees undergo an evaluation period to regularly assess their performance as new hires during the employee evaluation process. To check the status...

U+ is a major company in the financial industry that wants to improve engagement with customers. U+ has recently opened an email channel where...