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Case Management Intermediate

  • Mission

    Case Management Intermediate

    5 Modules

    5 Challenges

    6 hrs 5 mins

    Visible to all users
  • Continue learning about case management using Pega Platform™.

Approving cases with an authority matrix

  • Module

    Approving cases with an authority matrix

    2 Topics

    25 mins

    Visible to all users
  • Pega Platform™ provides the ability to include single and cascading approvals when designing case types. You learn how to convert a single approval to...

Case view configuration with Pega Cosmos design system

  • Module

    Case view configuration with Pega Cosmos design system

    4 Topics

    1 hr 5 mins

    Visible to all users
  • In the Pega Cosmos design system, the information architecture of a case is optimized so that users can quickly understand the case's most critical...

Configuring cascading approvals with an authority matrix

Circumstancing

  • Module

    Circumstancing

    4 Topics

    55 mins

    Visible to all users
  • Applications often need to customize behavior to match the needs of a specific situation or circumstance. For example, a call center may need to...

Circumstancing case processing

  • Module

    Circumstancing case processing

    7 Topics

    1 hr

    Visible to all users
  • Create variations of a rule that can be executed in specific circumstances, to better tailor application behavior to variations identified by the...

Conducting usability testing

  • Module

    Conducting usability testing

    2 Topics

    15 mins

    Visible to all users
  • Usability testing is a method for determining how easy an application is to use by testing the application with real users in a controlled setting...

Configuring new case creation

  • Module

    Configuring new case creation

    2 Topics

    35 mins

    Visible to all users
  • Pega Cosmos design system introduces a new end-user experience for the case creation form. You also learn how to customize the layout and behavior of...

Creating a Pega Platform application

  • Module

    Creating a Pega Platform application

    3 Topics

    50 mins

    Visible to all users
  • Developing new applications from the ground up can be an overwhelming task for any organization and developer. Every application should adhere to an...

Debugging and performance

  • Module

    Debugging and performance

    11 Topics

    3 hrs

    Visible to all users
  • Pega Platform™ provides tools to debug applications and evaluate application performance through performance statistics, events, and system logs...

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