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Diagnostics

Digital messaging

  • Modul

    Digital messaging

    3 Themen

    25 Min.

    Visible to: All users
  • Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

The Discover phase and your MLP

  • Modul

    The Discover phase and your MLP

    12 Themen

    1 Std. 55 Min.

    Visible to: All users
  • Discover is the first phase within the Pega Express™ delivery approach, based on design thinking. Design thinking plays a key role and helps your team...

Distributing work to robots

  • Modul

    Distributing work to robots

    6 Themen

    40 Min.

    Visible to: All users
  • One of the most crucial elements of using Pega Robot Manager is to ensure that unattended robots have the proper access to its work group and...

Identifying duplicate Cases

Sending emails during Case processing

Pega Express introduction

Enhanced interrogation options

  • Modul

    Enhanced interrogation options

    6 Themen

    45 Min.

    Pega Robotic Automation 22.1 Visible to: All users
  • To perform more complex actions in Pega Robot Studio, you must use different approaches than just the default interrogation options. Robot Studio...

Error resolution and troubleshooting

  • Modul

    Error resolution and troubleshooting

    4 Themen

    30 Min.

    Visible to: All users
  • Attended and unattended robots can encounter various issues that affect their performance and task completion. Learn how to identify, resolve, and...

Escalating late work

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