Determine project cost and schedule by estimating staffing and timelines with the Estimator tool. The Estimator is a discovery tool that provides an...

Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...

Pega Platform™ provides multiple ways to ensure the integrity of and ability to audit application data. Applications automatically track Actions...

The Pega Business architect serves as a liaison between the business function and the technical development team to ensure that the Pega solution...

• What is the Security Checklist?
• How do I access the Security Checklist?
• How to use the Security Checklist?/What is the purpose?
• What happens if I...

Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...

As part of processing an assistance request Case, the Roadside Assistance application copies the services performed from the child Services Case to...

GoGoRoad product managers want to restrict access to development on the New Vendor Case Type so that only approved roles perform updates. Configure...

InsCorp wants to ensure that customers receive an email with a receipt of services, including a breakdown of the services provided. Add two...