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Data and Integration Intermediate

Data Scientist

Email Bots for Pega Customer Service

Pega Customer Decision Hub Foundation

Pega NLP Essentials

Pega Process AI Essentials

Pega Voice AI

  • Mission

    Pega Voice AI

    7 Module

    2 Std. 25 Min.

    Visible to: All users
  • Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

    CSRs receive...

Applying NLP for Case classification

  • Modul

    Applying NLP for Case classification

    1 Thema

    10 Min.

    Pega Platform '24.1 Visible to: All users
  • Pega Process AI™ utilizes Natural Language Processing to automatically categorize and route claims based on customer descriptions, eliminating delays...

Building the customer analytical data model

  • Modul

    Building the customer analytical data model

    9 Themen

    1 Std. 55 Min.

    Visible to: All users
  • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

Building the Customer Insights Cache

  • Modul

    Building the Customer Insights Cache

    9 Themen

    1 Std. 45 Min.

    Visible to: All users
  • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

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