Search
Assessing application performance
-
Challenge
Assessing application performance
2 Aufgaben
10 Min.
-
The Human Resources (HR) department has noticed that the open positions screen of the candidate case type has been loading the list of positions...
Configuring a coaching tip
-
Challenge
Configuring a coaching tip
2 Aufgaben
15 Min.
-
You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...
Configuring a common phrase
-
Challenge
Configuring a common phrase
2 Aufgaben
15 Min.
-
Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...
Configuring application Rulesets
-
Challenge
Configuring application Rulesets
1 Aufgabe
20 Min.
-
The Human Resources (HR) department requests the ability to update Rules that describe department and company policies in the HRApps application. Add...
Configuring customer verification
-
Challenge
Configuring customer verification
3 Aufgaben
15 Min.
-
The business wants to ensure that all customer service representative verify the identity of a customer at the start of an interaction. You have been...
Creating a composite tab
-
Challenge
Creating a composite tab
2 Aufgaben
5 Min.
-
As a customer service app administrator, you must create a new tab to display the transaction history and statement for a contact in a separate tab.
...
Customizing the user interface for agents
-
Challenge
Customizing the user interface for agents
2 Aufgaben
15 Min.
-
You have been asked to make the following changes to the Pega Customer Service user interface, which is displayed when customer service representative...
Exporting an application
-
Challenge
Exporting an application
2 Aufgaben
30 Min.
-
Development of the HRApps application is complete. You are asked to migrate the application to a testing system. Quality assurance (QA testers)...
Merging a development Branch
-
Challenge
Merging a development Branch
4 Aufgaben
30 Min.
-
The Payroll Setup Case Type provides automatic tax withholdings calculated based on the selected filing status. The current version of the Case Type...
Reviewing log files
-
Challenge
Reviewing log files
1 Aufgabe
15 Min.
-
Employees undergo an evaluation period to regularly assess their performance as new hires during the employee evaluation process. To check the status...