In Pega Platform™, you can add pre- and post-processing Actions to a Flow Action to manipulate data. These Actions enable you to add related tasks to...

Learn how Pega Platform™ manages multiple users accessing the same Case and configure Case locking to avoid potential conflicts in production...

Pega Platform™ provides tools to evaluate application performance through performance statistics and events that help you distinguish between...

Pega Platform™ supports a three-level organizational structure. Learn how to use the Organization Chart and organization records to modify the...

Configure a Stage to run multiple Processes in parallel to allow users to perform Tasks independently. You learn how to configure a workflow that...

Pega Platform™ provides multiple ways to ensure the integrity of and ability to audit application data. Applications automatically track Actions...

Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...

This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...

Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...