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Business Architect

Application deployment for Business Architects

Assigning and completing work for Business Architects

Authenticating customers using Digital Messaging

  • Modul

    Authenticating customers using Digital Messaging

    2 Themen

    20 Min.

    Visible to: All users
  • Authentication helps prevent malicious or unauthorized users from hijacking data. In this module, you learn how Pega Customer Service™ authenticates...

Building a Data Model for Business Architects

Case Life Cycle design for Business Architects

Configuring chat queues and routing

  • Modul

    Configuring chat queues and routing

    5 Themen

    40 Min.

    Visible to: All users
  • You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...

Configuring common phrases for agents

Configuring Digital Messaging Manager

Controlling Case workflow for Business Architects

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