The Next-Best-Action strategy framework is shipped with Pega Customer Decision Hub™ and provides the best practice for implementing enterprise-level...

Learn about the business problems Pega Customer Decision Hub™ can solve and discover how Pega's omni-channel artificial intelligence (AI) delivers the...

Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Apple...

Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™ 

Discover how Pega Customer Decision Hub™ solves business problems...

You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...

The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital...

Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...

Reviews the performance guidelines to use when implementing Pega Customer Service™ applications. Learn about performance, best practices for data...

Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...