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Leveraging reports in the contact center
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Challenge
Leveraging reports in the contact center
4 Aufgaben
15 Min.
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As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...
Merging a development Branch
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Challenge
Merging a development Branch
4 Aufgaben
30 Min.
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The Payroll Setup Case Type provides automatic tax withholdings calculated based on the selected filing status. The current version of the Case Type...
Queuing a task for background processing
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Challenge
Queuing a task for background processing
1 Aufgabe
30 Min.
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To reduce errors and complaints with payroll processing, the Human Resources department allows employees of TGB to enroll in direct deposit. When...
Refining an Agile Workbench backlog
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Challenge
Refining an Agile Workbench backlog
5 Aufgaben
30 Min.
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Stakeholders at GoGoRoad want to develop a new roadside assistance application to streamline operations for customer roadside assistance requests...
Skimming a Ruleset
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Challenge
Skimming a Ruleset
3 Aufgaben
10 Min.
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Your manager requests that you configure the filing status field in the Payroll Setup Case Type as a radio selection with Single and Married options...