Test application functionality that returns an error or incorrect result to debug issues and identify an appropriate resolution path.

Defining a reporting strategy goes beyond creating reports in Pega Platform™. Many organizations use a data warehousing solution and have distinct...

Learn three techniques to create a report that references data from multiple classes: combining data in a report by creating subreports, configuring...

With Dev Studio, developers can extend the application behavior configured in App Studio. Learn how to use Dev Studio to extend the configuration of...

As a Pega Business Architect, you understand that all organizations need to analyze their operations to understand the performance of their teams and...

Pega Platform™ allows you to easily explore and analyze data in your application using the Explore Data landing page. You can use Insights to...

Design reports to analyze Case data and provide insight into processes and workflows.

Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...

Add Personas and Channel interfaces to an application and assign users to Personas based on how they interact with a Case.