In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...

In recent years, artificial intelligence (AI) has proven to generate significant business value for organizations that use AI to improve their...

Learn the core principles of application development on Pega Platform™. Business users and delivery team members use these principles to plan and...

Building an accessible experience involves incorporating accessibility in every phase of your development cycle. Learn how to build accessibility into...

Pega provides a variety of out-of-the-box accessibility features with Pega Platform™ that you can use to create an application that is accessible and...

Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...

In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.

During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...