User guidance

Guide users through the case life cycle by identifying the current status of a case and adding instructions to enable users to complete assigned tasks.

Principiante

Case Management

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Identify the role of case status in case processing

Identify when status changes occur during case processing

Identify the role of instructions in assigning tasks to users

Add instructions to an assigned task

Disponible en las siguientes misiones:

Low-Code App Builder v1 Case Management Foundation v1

Temas

Case Status

5 minutos

Changing case statuses

5 minutos

Assignment instructions

5 minutos

Adding instructions to assignments

5 minutos

Cuestionario del módulo

5 minutos