Search
Pega UX solution advantages
-
Módulo
Pega UX solution advantages
7 Temas
1 h 30 minutos
-
This module provides an overview of Pega Platform™ UX solutions and their advantages.
Pega UX solutions
-
Módulo
Pega UX solutions
4 Temas
1 h
-
This module provides an overview of Pega Platform™ UX solutions and their advantages.
Pega Voice AI introduction
-
Módulo
Pega Voice AI introduction
2 Temas
25 minutos
-
Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...
Perpetual KYC with event-driven architecture
-
Módulo
Perpetual KYC with event-driven architecture
3 Temas
35 minutos
Pega Client Lifecycle Management for Financial Services 8.8 -
Customer data changes, ongoing e-screening alerts, and periodic review deadlines are just a few examples of types of events that the application might...
Predicting case completion
-
Módulo
Predicting case completion
1 Tema
15 minutos
-
Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...
Predicting fraud
-
Módulo
Predicting fraud
1 Tema
15 minutos
-
Occasionally, an insurance claim might be erroneous or even fraudulent. To detect fraud and optimize the way in which the application routes work and...
Predicting missing the Service-Level Agreement
-
Módulo
Predicting missing the Service-Level Agreement
1 Tema
10 minutos
-
Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...
Presenting suggestions for agents
-
Módulo
Presenting suggestions for agents
4 Temas
35 minutos
-
During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Role of a Pega Business Architect
-
Módulo
Role of a Pega Business Architect
2 Temas
30 minutos
-
The Pega Business architect serves as a liaison between the business function and the technical development team to ensure that the Pega solution...
Routing Assignments to users
-
Módulo
Routing Assignments to users
1 Tema
25 minutos
-
Assign responsibility for completing a Task to one or more users. Routing increases business efficiency by ensuring that the most appropriate users...