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Configuring a coaching tip
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Reto
Configuring a coaching tip
2 Tareas
15 minutos
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You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...
Configuring a common phrase
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Reto
Configuring a common phrase
2 Tareas
15 minutos
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Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...
Configuring and managing a deployment pipeline
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Reto
Configuring and managing a deployment pipeline
8 Tareas
15 minutos
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As a Release Manager, you are responsible for managing the application deployment pipelines with the help of the Deployment Manager. You have an...
Configuring business conditions
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Reto
Configuring business conditions
2 Tareas
5 minutos
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U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...
Configuring customer verification
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Reto
Configuring customer verification
3 Tareas
15 minutos
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The business wants to ensure that all customer service representative verify the identity of a customer at the start of an interaction. You have been...
Creating a composite tab
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Reto
Creating a composite tab
2 Tareas
5 minutos
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As a customer service app administrator, you must create a new tab to display the transaction history and statement for a contact in a separate tab.
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Neuen Szenariotest-Case erstellen
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Reto
Neuen Szenariotest-Case erstellen
2 Tareas
10 minutos
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GoGoRoad möchte einen Standard-Szenariotest erstellen, um Tests für den Case-Typ „Assistance-Request“ zu automatisieren. Erstellen Sie einen...
Customizing the user interface for agents
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Reto
Customizing the user interface for agents
2 Tareas
15 minutos
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You have been asked to make the following changes to the Pega Customer Service user interface, which is displayed when customer service representative...
Debugging Constellation applications
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Reto
Debugging Constellation applications
8 Tareas
1 h 15 minutos
Pega Platform '23 -
Due to the stateless nature of a Constellation application, it is not possible to run the Pega Clipboard from the user Portal, or from Dev Studio and...
Designating a relevant record
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Reto
Designating a relevant record
6 Tareas
30 minutos
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The Human Resources (HR) department wants to allow HR business partners to update the start date for an employee while the onboarding case is open. If...