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Presenting suggestions for agents

  • Módulo

    Presenting suggestions for agents

    4 Temas

    35 minutos

    Visible to: All users
  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Role of a Pega Business Architect

Saving data to a system of record

Simulating an external data source

Sizing a Pega Platform project

The Data Model

Validating data against business logic

Validating data in Dev Studio

Viewing data in memory

Adding an external data source to a data type

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