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Pega Customer Decision Hub Foundation

Pega Process AI Essentials

PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

  • Misión

    PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

    5 Retos

    1 h 30 minutos

    Pega Customer Decision Hub '24.1 Visible to: All users
  • Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™ 

      Discover how Pega Customer Decision Hub™ solves business problems...

    Business conditions

    • Módulo

      Business conditions

      2 Temas

      20 minutos

      Visible to: All users
    • Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...

    Managing application access for Business Architects

    Next best action and customer interactions

    Pega positioning for Business Architects

    Pega tools that support Scrum for Business Architects

    Presenting suggestions for agents

    • Módulo

      Presenting suggestions for agents

      4 Temas

      35 minutos

      Visible to: All users
    • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

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