Search
Pega Constellation design system
-
Módulo
Pega Constellation design system
2 Temas
30 minutos
-
This module provides an overview of the Pega Platform™ Constellation design system and explains the tools and concepts that are used to create a...
Pega Low-Code App Factory introduction
-
Módulo
Pega Low-Code App Factory introduction
2 Temas
22 minutos
Pega Platform 8.4 -
Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.
Pega Platform applications
-
Módulo
Pega Platform applications
4 Temas
30 minutos
-
Design and build a Pega application to address real-life business needs using a low-code Pega Platform™ tool, such as Pega Platform: Community Edition...
Pega Support
-
Módulo
Pega Support
2 Temas
25 minutos
Pega Cloud for Government -
Learn the basics of Pega Support and change management, including Scheduled Maintenance Windows, patches, updates, and the purpose of the Pega Change...
Pega UX solution advantages
-
Módulo
Pega UX solution advantages
7 Temas
1 h 30 minutos
-
This module provides an overview of Pega Platform™ UX solutions and their advantages.
Pega UX solutions
-
Módulo
Pega UX solutions
4 Temas
1 h
-
This module provides an overview of Pega Platform™ UX solutions and their advantages.
Presenting suggestions for agents
-
Módulo
Presenting suggestions for agents
4 Temas
35 minutos
-
During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Routing Assignments to users
-
Módulo
Routing Assignments to users
1 Tema
25 minutos
-
Assign responsibility for completing a Task to one or more users. Routing increases business efficiency by ensuring that the most appropriate users...
Setting chat and messaging behavior
-
Módulo
Setting chat and messaging behavior
4 Temas
35 minutos
-
Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...
Setting up Messaging AI
-
Módulo
Setting up Messaging AI
5 Temas
50 minutos
-
Messaging AI analyzes the context of the conversation and suggests cases and knowledge articles while a CSR interacts with a customer. Messaging AI...