Search
Data and Integration Essentials
-
Misión
Data and Integration Essentials
7 Módulos
6 Retos
6 horas 30 minutos
-
Learn the core principles of data and integration on Pega Platform™. Business users and delivery team members use these principles to plan and deliver...
Pega Customer Service Case Management Edition
-
Misión
Pega Customer Service Case Management Edition
2 Módulos
3 Retos
1 h 30 minutos
Pega Customer Service 8.7 -
In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...
Pega Process AI Essentials
-
Misión
Pega Process AI Essentials
4 Módulos
3 Retos
3 horas 5 minutos
-
In recent years, artificial intelligence (AI) has proven to generate significant business value for organizations that use AI to improve their...
System Architect
-
Misión
System Architect
3 Misiones
18 Módulos
16 Retos
1 day 20 horas 35 minutos
-
Learn the core principles of application development on Pega Platform™. Business users and delivery team members use these principles to plan and...
Best practices for building accessibility into Pega applications
-
Módulo
Best practices for building accessibility into Pega applications
5 Temas
1 h 15 minutos
-
Pega provides a variety of out-of-the-box accessibility features with Pega Platform™ that you can use to create an application that is accessible and...
Business conditions
-
Módulo
Business conditions
2 Temas
20 minutos
-
Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...
Creating Customer Service data sources
-
Módulo
Creating Customer Service data sources
1 Tema
10 minutos
-
You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify...
Implementing and deploying Pega Care Management
-
Módulo
Implementing and deploying Pega Care Management
6 Temas
55 minutos
Pega Care Management 8.7 -
In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.
Integrating external data
-
Módulo
Integrating external data
2 Temas
20 minutos
Pega Customer Service 8.8 -
In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...
Presenting suggestions for agents
-
Módulo
Presenting suggestions for agents
4 Temas
35 minutos
-
During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...