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Modeling data in Constellation applications
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Módulo
Modeling data in Constellation applications
4 Temas
55 minutos
Pega Platform '23 -
Examine the important relationship between the Case Type Data Model, Field Types, and the Constellation UI.
Nurturing leads and opportunities
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Módulo
Nurturing leads and opportunities
5 Temas
30 minutos
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Sales representatives nurture leads and opportunities to win sales. In this module, you learn how to capture customer interactions and how the...
Pega Constellation design system
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Módulo
Pega Constellation design system
2 Temas
30 minutos
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This module provides an overview of the Pega Platform™ Constellation design system and explains the tools and concepts that are used to create a...
Pega Platform applications
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Módulo
Pega Platform applications
4 Temas
30 minutos
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Design and build a Pega application to address real-life business needs using a low-code Pega Platform™ tool, such as Pega Platform: Community Edition...
Pega UX solution advantages
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Módulo
Pega UX solution advantages
7 Temas
1 h 30 minutos
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This module provides an overview of Pega Platform™ UX solutions and their advantages.
Pega UX solutions
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Módulo
Pega UX solutions
4 Temas
1 h
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This module provides an overview of Pega Platform™ UX solutions and their advantages.
Presenting suggestions for agents
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Módulo
Presenting suggestions for agents
4 Temas
35 minutos
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During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Routing Assignments to users
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Módulo
Routing Assignments to users
1 Tema
25 minutos
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Assign responsibility for completing a Task to one or more users. Routing increases business efficiency by ensuring that the most appropriate users...
Setting chat and messaging behavior
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Módulo
Setting chat and messaging behavior
4 Temas
35 minutos
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Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...
Setting up Messaging AI
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Módulo
Setting up Messaging AI
5 Temas
50 minutos
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Messaging AI analyzes the context of the conversation and suggests cases and knowledge articles while a CSR interacts with a customer. Messaging AI...