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Working with Voice AI models

  • Módulo

    Working with Voice AI models

    2 Temas

    15 minutos

    Pega Customer Service 8.8 Visible to: All users
  • You can customize the models that Pega Voice AI uses to transcribe customer conversations and identify topics and entities. Working with Pega Support...

Accessing a Pega application using the Pega API

Adding a new property to an existing entity

Adding an external data source to a data type

Adding data records to a data object

Adding fields to Views

Configuring a data source

Configuring error handling for Data Pages

Configuring Primary Fields for BAs

  • Reto

    Configuring Primary Fields for BAs

    4 Tareas

    10 minutos

    Visible to: All users
  • During Directly Capture Objectives (DCO) conversations, business stakeholders revealed that GoGoRoad's CSRs waste valuable time searching for basic...

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