Leverage responsive behavior, such as that found in layout templates, to create an optimal user experience regardless of which device users prefer.

Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

Set a passed deadline interval with both Urgency adjustments and escalation Actions to drive late work to completion.

Specify conditions that help identify potential duplicate submissions to avoid duplication and reduce inefficiency.

In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.

Add Personas and Channel interfaces to an application and assign users to Personas based on how they interact with a Case.

User management is fundamental to the successful implementation of a Pega Platform™ application.   

As a Pega Business Architect, in order to...

As a Pega Business Architect, understanding Case relationships enables you to design Pega Platform™ solutions that solve complex business processes...

Enforce dependencies using the Wait Step. The Wait Step allows you to pause and resume Case processing when the Case meets Conditions that you define...