Search
Distributing work to robots
-
Module
Distributing work to robots
6 Rubriques
40 mins
-
One of the most crucial elements of using Pega Robot Manager is to ensure that unattended robots have the proper access to its work group and...
Identifying duplicate Cases
-
Module
Identifying duplicate Cases
1 Rubrique
10 mins
-
Specify conditions that help identify potential duplicate submissions to avoid duplication and reduce inefficiency.
Sending emails during Case processing
-
Module
Sending emails during Case processing
1 Rubrique
15 mins
-
Organizations depend on timely communication to establish a shared understanding of transactions or Assignments. Generate and send automated emails...
Enhanced interrogation options
-
Module
Enhanced interrogation options
6 Rubriques
45 mins
Pega Robotic Automation 22.1 -
To perform more complex actions in Pega Robot Studio, you must use different approaches than just the default interrogation options. Robot Studio...
Error resolution and troubleshooting
-
Module
Error resolution and troubleshooting
4 Rubriques
30 mins
-
Attended and unattended robots can encounter various issues that affect their performance and task completion. Learn how to identify, resolve, and...
Escalating late work
-
Module
Escalating late work
1 Rubrique
10 mins
-
Set a passed deadline interval with both Urgency adjustments and escalation Actions to drive late work to completion.
Establishing the robotic infrastructure
-
Module
Establishing the robotic infrastructure
4 Rubriques
35 mins
-
A robotics administrator must understand how Pega Robot Manager works in the Enterprise Class Structure of Pega Platform™. Learn how Robot Manager...
Flow Action processing
-
Module
Flow Action processing
2 Rubriques
20 mins
-
In Pega Platform™, you can add pre- and post-processing Actions to a Flow Action to manipulate data. These Actions enable you to add related tasks to...
Form autofill
-
Module
Form autofill
3 Rubriques
20 mins
-
Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...
Generating test coverage reports
-
Module
Generating test coverage reports
4 Rubriques
25 mins
All Products -
This module provides an overview of the test coverage metric and the process to generate test coverage reports. Learn how to generate user-level and...