Search
Configuring a knowledge article suggestion
-
Défi
Configuring a knowledge article suggestion
5 Tâches
5 mins
-
Customers of U+ Bank initiate a chat session with a live CSR and state that they want to know about the credit card benefits. The expected outcome is...
Configuring a portal
-
Défi
Configuring a portal
1 Tâche
10 mins
-
GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...
Configuring and managing a deployment pipeline
-
Défi
Configuring and managing a deployment pipeline
8 Tâches
15 mins
-
As a Release Manager, you are responsible for managing the application deployment pipelines with the help of the Deployment Manager. You have an...
Configuring business conditions
-
Défi
Configuring business conditions
2 Tâches
5 mins
-
U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...
Configuring chat queues
Configuring common phrases for agents
-
Défi
Configuring common phrases for agents
3 Tâches
5 mins
-
U+ Bank wants to set up a consistent greeting for customer service agents to initiate Web messaging conversations. The message welcomes the customer...
Configuring organization structure
-
Défi
Configuring organization structure
6 Tâches
15 mins
-
For the next phase of the challenge, you configure a basic organizational structure for the MyTown application within Pega Robot Manager™. MyTown has...
Configuring Pega Robot Manager
-
Défi
Configuring Pega Robot Manager
4 Tâches
30 mins
-
MyTown wants to assign and manage automation execution for Inquiries and Service Requests case types using a Pega Robot Manager™ application. The...
Configuring Primary Fields for BAs
-
Défi
Configuring Primary Fields for BAs
4 Tâches
10 mins
-
During Directly Capture Objectives (DCO) conversations, business stakeholders revealed that GoGoRoad's CSRs waste valuable time searching for basic...
Configuring UI elements
-
Défi
Configuring UI elements
2 Tâches
10 mins
-
After a request for roadside assistance is approved, a service provider is dispatched to the location provided by the customer. To perform this task...