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Data Scientist

Pega Customer Decision Hub Foundation

Pega Express Delivery

  • Mission

    Pega Express Delivery

    8 Modules

    8 heures 45 mins

    Visible to: All users
  • Learn how to leverage Pega’s low-code experience, best practices in application development, and Scrum to quickly deliver meaningful outcomes in as...

Pega NLP Essentials

Pega Process AI Essentials

Applying NLP for Case classification

  • Module

    Applying NLP for Case classification

    1 Rubrique

    10 mins

    Pega Platform '24.1 Visible to: All users
  • Pega Process AI™ utilizes Natural Language Processing to automatically categorize and route claims based on customer descriptions, eliminating delays...

MLOps

Monitoring your contact center with Insights

  • Module

    Monitoring your contact center with Insights

    2 Rubriques

    15 mins

    Visible to: All users
  • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Next best action and customer interactions

Pega Process AI overview

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