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Application Development Intermediate

Case Management Intermediate

Constellation Adoption

  • Mission

    Constellation Adoption

    5 Modules

    11 Défis

    12 heures 10 mins

    Pega Platform '23 Visible to: All users
  • Explore Pega's Constellation architecture and learn about building Views, debugging applications, and working directly with the DX API.

    Note: This...

Data and Integration Intermediate

Pega Customer Service Case Management Edition

  • Mission

    Pega Customer Service Case Management Edition

    2 Modules

    3 Défis

    1h 30 mins

    Pega Customer Service 8.7 Visible to: All users
  • In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...

Pega Voice AI

  • Mission

    Pega Voice AI

    8 Modules

    3 heures 20 mins

    Visible to: All users
  • Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

    CSRs receive...

Senior System Architect

Adding an external data source to a data type

Extending Service-Level Agreement configurations

Coexistence for Constellation service requests

  • Module

    Coexistence for Constellation service requests

    5 Rubriques

    40 mins

    Pega Customer Service 8.8 Visible to: All users
  • Learn how to configure Coexistence feature of the Pega Customer Service™ application. Coexistence feature allows you to use a Pega Platform™...

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