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Exercise setup - Orchestrator configuration
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Défi
Exercise setup - Orchestrator configuration
2 Tâches
30 mins
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To ensure that the development environment can communicate with the Business Operations environment, you must update the environment URLs.
Caution: This step...
Overriding Case Urgency
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Défi
Overriding Case Urgency
1 Tâche
10 mins
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Onboarding Cases have an initial Urgency of 10. However, certain contractors need an expedited onboarding process because they are hired to work on...
Populating sample data using Monte Carlo data sets
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Défi
Populating sample data using Monte Carlo data sets
5 Tâches
20 mins
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The U+ Bank project team built an implementation application of Pega Customer Decision Hub™ using the setup wizard, making use of the 1:1 Financial...
Routing email based on content
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Défi
Routing email based on content
4 Tâches
15 mins
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U+ is a major company in the financial industry that wants to improve engagement with customers. U+ has recently opened an email channel where...
Running Pega Customer Decision Hub setup wizard
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Défi
Running Pega Customer Decision Hub setup wizard
4 Tâches
45 mins
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U+ Bank has decided to improve the experience of its customers with personalized decisions that predictive and adaptive analytic models drive. To...
Suggesting a reply based on email content
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Défi
Suggesting a reply based on email content
4 Tâches
15 mins
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Your team asks you to update the Pega Customer Service™ email channel. The team wants to add a suggested reply for when a customer sends an email and...
Updating Assignment routing
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Défi
Updating Assignment routing
2 Tâches
20 mins
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The Human Resources (HR) department wants the ability to add a new hire to the company payroll. The PegaHR application includes a Case Type to perform...
Use Case - Adding a new property to an existing entity
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Défi
Use Case - Adding a new property to an existing entity
2 Tâches
15 mins
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After conducting a gap analysis, the project team identified the need to create a new property in the subscription entity: PreToPostPropensity. The...
Use Case - Configuring 1:1 Always-on outbound schedule
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Défi
Use Case - Configuring 1:1 Always-on outbound schedule
2 Tâches
15 mins
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In the initial phase of the project, the U+ Comms technical team wants to use the same SMS delivery infrastructure that is currently in use. The team...
Use Case - Creating a file output template
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Défi
Use Case - Creating a file output template
2 Tâches
15 mins
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In the initial phase of the project, the U+ Comms technical team wants to use the same SMS delivery infrastructure that is currently in use.
At this...