Learn about the different types of transfers available in Pega Call and how you can transfer a call from one agent to another in the Interaction...

Settings for basic call behavior are saved in a call treatment, which determines how an incoming call is handled on the CSR’s desktop The call...

Define fields to capture user input and present data to users. Add fields to Views to define and tailor the user interface (UI) for each Step of the...

Model a series of approvals using cascading approvals in Pega Platform™. To receive approval from people on different levels of the organizational...

As a Pega Business Architect, understanding how you transform business process with Pega Platform™ applications begins with designing the Case Life...

Learn about Pega’s Case Management capability that allows you to create applications using a business process like interface.

Case structure is one of the most important considerations when designing an application. The topics in this module cover identification of individual...

On the Cases and Events page, view key details such as the Case distribution over time. Analyze specific Cases at a detailed level in a table or...

In this module, you learn what Reference Architectures are and their place in the sales and delivery cycle. Using the Reference Architectures in Pega...