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Completing work on time
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モジュール
Completing work on time
2 トピック
25 分
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Set goals and deadlines on Steps, Processes, Stages, and entire Cases to enforce the timely completion of work.
Arbitrating between actions
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モジュール
Arbitrating between actions
2 トピック
25 分
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After applying engagement policy rules, a customer may still qualify for more than one action. Learn how every Next-Best-Action weighs customer needs...
Arbitration fundamentals
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モジュール
Arbitration fundamentals
2 トピック
30 分
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After applying engagement policy rules, a customer might still qualify for more than one action. Learn how every Next-Best-Action weighs customer...
Architecture and design during the Prepare phase
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モジュール
Architecture and design during the Prepare phase
6 トピック
1時間 30 分
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Architecture and design decisions in the Prepare phase ready your team for the Build phase. During Prepare, you refine the business and technical...
Authenticating customers using Digital Messaging
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モジュール
Authenticating customers using Digital Messaging
2 トピック
20 分
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Authentication helps prevent malicious or unauthorized users from hijacking data. In this module, you learn how Pega Customer Service™ authenticates...
Automating workflow decisions
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モジュール
Automating workflow decisions
1 トピック
15 分
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Automate decision-making to reduce processing time and ensure consistency between Cases.
Automation package Deployment
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モジュール
Automation package Deployment
6 トピック
34 分
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Pega Robot Studio™ uses a deployment process that developers can implement regardless of the distribution strategy used by an organization. The...
Automation shapes in the Case Life Cycle
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モジュール
Automation shapes in the Case Life Cycle
1 トピック
20 分
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Pega Platform™ provides different Automation shapes, which can be used across the application. Each shape has a specific purpose and usage in the Case...
Automation techniques
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モジュール
Automation techniques
4 トピック
29 分
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While programming an automation can be unique to the style a developer, there are some simple techniques that make the process easier without having...
Automation techniques and best practices
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モジュール
Automation techniques and best practices
9 トピック
1時間 15 分
Pega Robotic Automation 21.1 -
Learn how to design and develop robotic automation by using best practices to simplify the development process. These techniques help you understand...